If you provide services (not goods) to a client, this agreement is for you. It is the primary agreement that regulates the relationship and expectations between you as the service provider and your client.

What is covered in a Service Level Agreement?

• Descriptions of the services that the service provider offers
• The amount payable to the service provider
• The commencement date
• The duration that the contract is set to run
• How and when the agreement may be terminated
• Service variations process
• Interruption events
• Intellectual Property
• Breach
• Dispute resolution