Service Level Agreement Template

If you provide services (not goods) to a client, this agreement is for you. It is the primary agreement that regulates the relationship and expectations between you as the service provider and your client.

What is covered in a Service Level Agreement?


  • Descriptions of the services that the service provider offers
  • The amount payable to the service provider
  • The commencement date
  • The duration that the contract is set to run
  • How and when the agreement may be terminated
  • Service variations process
  • Interruption events
  • Intellectual Property
  • Breach
  • Dispute resolution


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